FAQs

An FAQ page done right not only addresses common questions about your but also an effective addition to your website that serves several functions:

  • Alleviating purchasing anxieties that your product page copy doesn’t directly address.
  • Relieving some of the burden on customer support by publicly answering common questions.
  • Earning trust by demonstrating product expertise and explaining your business model.
  • Delighting customers by creatively answering their questions.
  • Proactively prevent customer complaints and negative reviews.

If you already have an FAQ page in place, Acobot can make its functions even more effective by giving customers an instant answer whenever they get a question, without needing to read through the long list of FAQs.

Acobot studies your FAQs and learns to answer customers questions by itself. It works out of the box. No settings are required with your WooCommerce.

Try this feature by asking  Aco any of the below questions.


What payment methods do you accept?

We accept payment from debit or credit cards – American Express, Discover, VISA, Mastercard, Maestro, Cirrus, as well as payments made by PayPal, Amazon Payments and Apple Pay.

My discount code didn’t work?

Firstly, check that you’re entering the discount code exactly as it appears (case sensitive) and check that the code is still in date and has not expired. Secondly, check the terms and conditions of your code, if the item is in sale or in a certain category the discount may not be valid on this product.

If it’s still not working, please email us at support@acobot.com and our team will be able to advise you further.

Can I use more than one promotional code on my order?

No, you can only use one promotional discount in each individual order.

Where can I get a discount coupon?

Ask Aco and it will give you a discount coupon, if any.

What delivery options do you offer?

US Delivery
  • Standard Shipping (3-5 Working Days) – $5.00
  • US Express Shipping (6-9 Working Days) – $13.00
International Delivery
  • International Standard Delivery (7-10 Working Days) – $6.50
  • International Tracked Delivery (6-9 Working Days) – $25.00

How does your US standard delivery service work?

If you order with us before 3pm (Pacific Time) Monday-Friday, you can expect your order to be delivered to you within 3-5 working days. If you haven’t received your order within this time frame, please contact us.

Can I track the status of my order?

Yes, you can. Along with your order confirmation, once your order has been shipped a UK tracking number will be sent over to you so you can track your order, if you’re an international customer you can check the status of your order here.

What happens if nobody’s in when my order is delivered?

If you’re an international customer and no one is home during delivery then your parcel may also be left with a neighbor, in a safe place or alternatively, with your local post office.

Will my parcel be charged additional custom and import charges?

Custom and Import charges are charged once an item has arrived in its destination country. Unfortunately, we have no control over what these charges are, as Custom and Import policies vary from country to country. We would advise that you find out what these charges may be before you place your order. Custom or Import Charges are not applicable for orders within the US.

Can I get my order delivered to a PO Box address?

Yes, you can have your order delivered to a PO Box Address.

Where is my order?

Your order should arrive within the time frame of your chosen delivery method, which you can double check in your order confirmation email. You should also receive a tracking link in this email so check this out for any delivery updates. If the delivery time frame has passed and you’ve still not received your items, please get in touch with us at support@Acobot.com.

Can I cancel my order?

Once you have placed an order with us our team work hard to make sure we are promptly starting to pack and process your order, therefore once you are charged we are unable to interfere with this process.

If you are unhappy with your item(s) or no longer require them, you are welcome to send them back to us using our free returns service or visit one of our standalone stores within the US for a full refund within 30 days of receipt. If you need further information, please view our returns policy here.

Can I amend my order once it has been placed?

As soon as you place your order, we work on the dispatch process as quickly as possible, if you decide you want to amend your order please call us on +1 123 123 1234 and we will try to accommodate where possible. However, please note that once the order has been dispatched we will not be able to make any amendments to it, so if you no longer want your item or would like to exchange for something different, please use our free returns service which is explained on the return note within your order.

What can I do if my order is going to the wrong address?

Please contact us immediately on +44 020 8795 2706 so we can attempt to contact the courier to return the parcel back to us for a refund.

How do I return an item?

We really hope you love every item you purchase, however, if you do need to make a return you’re welcome to do so within 30 days of receipt.

All returned items must be sent back to us unopened, unused and in their original condition. We reserve the right to refuse an exchange or refund if items are non-saleable. Please note, if 30 days have expired then unfortunately, we are unable to accept your return.

To return your items to us you can use the Freepost label that comes attached to your returns note. However if you are shipping from the US you will have to pay to use this service as it’s a US Freepost service only. To avoid any extra cost to you, please use the cheapest available shipping option and allow 21 working days for the return to be received into our warehouse, we will then email you to notify you whether your return has been accepted and process your refund to your original payment method. Once you’ve received an email confirming your refund, please allow 5-10 working days for your refund to appear back into your account.

There are a few items we stock that can’t be returned due to various reasons, so please make a note of this before you purchase. For hygiene reasons we cannot offer refunds on pierced jewelry, underwear briefs, cosmetics and beauty products including skin care. For swimwear, if the original packaging and hygiene seal has been removed we will not be able to accept this product back. We try hard to accept all returns, in the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. This does not affect your statutory rights. Cacti & Gift Cards are also non-returnable items.

Can I exchange an item?

Yes, you can. simply include this information on the returns invoice and request which item(s) you would like to exchange for. If you’ve requested an exchange, we’ll send this out on our upgraded delivery service completely free of charge! For UK customers this will be Next Working Day delivery, for R.O.I and European this will be a tracked 4-5 working day delivery and for International customers will be Tracked 6-9 working days. In the event of your requested item(s) being out of stock, we will be unable to process an exchange and you will be notified and refunded.

Can you tell me more information about your products?

We work hard to include as much information about our products in our product descriptions on the product page, but if there’s something more specific you’d like to know please contact us.

Are any of your items made using real fur?

Hell no! We prize ourselves on being completely fur free, so any fur items you see on our site are faux fur only!

Do I need to set up an account to make an order?

No, if you do not want to set up an account with us we have the option to checkout as a guest. All you’ll need is your contact and shipping information!

I’m having trouble signing into my account, what should I do?

Oh no! please try resetting your password initially. if this still doesn’t work please contact us at support@acobot.com and we’ll try and help!

How do I reset my password?

If you can’t remember your password, we’ll need to reset that for you. Simply click here to change it.

Is my personal information kept private?

Yes, in accordance with the new and updated data protection act we promise to keep your information private and secure. To read more about our privacy policy please see here.

How can I remove my personal information from your database?

If you would like all information regarding yourself removed from our database, please email us.